When your friends bail at the last moment in helping you pack boxes and move furniture, it is time to choose a moving company. With all the options, how do you know the right one to choose? Unfortunately there are plenty of disturbing stories of companies that send late deliveries, ship broken or lost items, and sometimes worse. Here is a list of 5 important questions to ask when deciding on the right company to pick.

Is the company licensed? Choose a moving company that is licensed, this helps you avoid sketchy service and scams. The company’s license number is issued by the state. If you are looking for a company to move you to a different state, then the license number is issued by the US Department of Transportation. You are then able to look up the company’s Better Business Bureau record with this number to see if any complaints against the company have been made.  

Is the company bonded and insured? It is important to choose a company that is. This helps shield you from loss, theft, damage, or anything else that could potentially go wrong during your move. Ask the company to show you who they are insured with. 

What kind of liability insurance do they offer? Some moving companies off insurance for the full value of your property, well others only offer for the release value. The release value usually ends up only being 60% of the value. It can be costly, but depending on the items you are moving, you may want the full value option. Some companies do offer the release value insurance cost in your overall quote.  

How long has the company been in business? Newer companies can offer reliable and professional service, especially if they are working on building a good reputation. Then again a company with a long business history can be a good sign of reliability and quality care. You can inquire about your specific type of move. A company that has been in business for a while, will likely have more experience with a wide variety of different types of moves.

Do they have good references? It should not be a problem for a reputable company to supply you with references. A moving company that refuses to provide references should get a hard pass. Do your own research. Look up companies on the Better Business Bureau, Yelp, and other review sites. Many times only people that have either had a really good or really bad experience with a company will take the time to leave a review online. But try to find trends in the reviews, positive or negative.